ATMs Banco de Bogota Carrera 7 No. 138 - 33 Local 118-119-120 Bogotá D.C Lisboa

The worst branch you could choose for any kind of assistance. I selected the option to report purchases and other issues that weren't made, and my turn took over 60 minutes to be called. Everyone who arrived after me was turned away. If you have the option to do your paperwork at another branch, take advantage of it; don't go to this one. 08/26/25

The worst service I've ever received at a bank. I went to a consulting room on a Saturday and had to wait over an hour for a debit card. I went to the customer service manager because they were calling people who arrived after me, and his response was rude. The system segments people in that way, as if to say I'm not a valuable customer. The service is very disrespectful.

I waited over an hour and a half to submit a formal request. People who arrived much later than me were called in because they were only calling those whose last name began with a single letter. I was finally able to submit it, they verified my information, and supposedly the tracking number would arrive via text message to my cell phone, but it never did. My request was ignored; it hasn't even been processed, and I'll have to waste my time again in an office where the head of services just chats on his phone, leaves the office frequently, and doesn't offer any assistance even when he sees the advisors waiting for a single client.

hoy el asesor 3 en turno gestionó solicitudes de clientes que No habian tomado Turno, ignorando a los que sí estabamos esperando, por lo que he visto es muy común que pase en esta oficina ya que el superior no dice mada.

Terrible customer service, 3 hours for service, they have an advisor who arrives at 10 am and leaves for breakfast at 10:30 am, it's a shame because the bank's service is good in other branches but this one, don't even go in, it's awful.