NDB Bank - Neos Branch Fort No, 39 Canal Row Colombo 01

Today I visited the NDB Bank Fort Branch to open a new bank account. At that time, I was the only customer in the bank. The officers were engaged in their work and conversations while I was seated at their office table. One officer along with a new staff member handled the account opening process, which took about 30 minutes. They informed me to download the bank mobile application and deposit the initial amount. After I deposited the money, I waited for assistance to set up the mobile app, but the officers were not available. Later, I approached the cashier for help regarding the application. He provided excellent service and explained everything step by step. Although this is not my first time using a banking app, his explanation was very clear and professional. He did a fantastic job, and I truly appreciate his support. Overall, I can recommend the service, especially the assistance provided by the cashier. However, as this was my first experience at this branch, the atmosphere f

Cannot trust the bank nor their app and plan anything. A SMS was received notifying that their system will be down for a system upgrade from 13/01/2023 2pm till 9am on 17/01/2023. Subsequently on 17/01/2023 at approximately 10am, they sent another SMS stating that their system upgrade is done and they are fully operational. Until today (24/01/2023) their system is not working properly. For a few days, the bank couldn’t even upgrade their systems instantly when a deposit or withdrawal is made. They had to collect the cash in envelopes stating that they will do the deposit and update the system later. Now, they are able to accept deposits but their SMS alerts have stopped working and also their NEOS app is down. On calling they give the same excuse everyday that the IT department has been informed and the needful is being done. How can someone rely on this bank? When you need to do something, nothing is working.

Nice location near business hub and world trade center all staff is helpful and very good ac working properly

Worst ever bank experience.wanted to withdraw my FD account and it took around 1 hour and 20 minutes. Even after that there was no proper response. I request NDB management to take proper actions and to fasten ur services.worst ever experience

NDB higher mgt this fyi: I’m revoking my previous star rating after recent visit to this branch. Lazy , very unprofessional careless , sloppy behavior of this staff members. I had to follow up multiple times with these reckless people to do my personal investment account thing. Seems they lack of knowledge of doing their duty. Wasting customers valuable time as well. I’ll cancel all my NDB accounts due to this .