Swedbank 25 Nygatan Norrtull

Absolutely disrespectful people work at Swedbank. I am a British citizen currently moved to sweden and have all the correct documents. They treated me like I was a criminal. I understand there are rules and regulations to follow however, they need to be able to explain the rules in a respectful and welcoming manner. The treatment was absolutely disrespectful I would not recommend anyone to open a bank account here! Especially at the Gävle branch. Made me dislike Sweden right away!

This bank is a joke More than 1 h wating. Two useless women at front desk doing nothing.. Why Swedish costumers patiently accept to be treated like sheeps??? Waste of time Hire more people or stop pretending it is a real bank who cares

Bad costumer service

Shocked by the poor treatment and the unpleasant attitude at the office in Gävle. If the conversation had been recorded, they would not have been allowed to keep their jobs. Very sad when you are treated this way at a bank. I will definitely change banks after this visit and my children will not be allowed to remain as customers either. Now I have also read reviews and see that my experience is not unique. Swedbank should review this problem because they are losing customers and getting a bad reputation because of the abysmal service at the office in Gävle. If I were the manager there, I would have fired one of the people there immediately and had an emergency meeting with the others.

I would like to present a situation that was perceived as very unfair. A customer was denied help with opening a BankID because the person did not speak Swedish or English. When I asked about the possibility of using an interpreter, I was told that the interpreter cannot help because the customer must understand the information themselves. This feels very strange, especially since I know that other customers, such as my grandparents, have received help with opening a BankID under similar circumstances. To avoid injustice, it would be good if all customers were treated in the same way and that the guidelines were applied consistently by the staff. I hope that this can be addressed and addressed so that all customers feel well received and treated fairly.