BNP Paribas Fortis Vilvoorde 11 Grote Markt Vilvoorde

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I received a call 45 minutes before my appointment informing me that it had been cancelled. I couldn't answer the call and therefore called back three times, five minutes later, without receiving any response. Upon arriving at the agency, I was told that my appointment would not take place, and Mr. Ilyes became agitated, aggressive, and irritated, raising his voice when I asked for an explanation and expressed my dissatisfaction with the service.

Dear Joren, I would like to sincerely thank you for your excellent service. I am more than satisfied with the support I receive at BNP Paribas Fortis in Vilvoorde. Thanks to you, I have transferred almost all my accounts to your bank. The speed with which you and your colleagues respond – whether by email, a callback request, or for a last-minute appointment – is truly impressive. In addition, the customer service is also exceptional. Every time I request an appointment, I receive a proposal quickly, usually within a few days. For a freelancer like me, with a business in Vilvoorde, this is incredibly valuable. Moreover, you always provide professional and targeted advice. I would like to thank you especially, Joren, because thanks to your dedication, many of my projects have come to fruition. You make me feel truly heard and supported as a customer – I'm not a number at BNP Paribas Fortis, but a person. I wholeheartedly recommend this bank – and especially you – to everyone. Sinc

They don't honor phone appointments; we were supposed to be called about a loan. Both accounts are located here, and we've been customers for years. If this is how they treat their regular customers, hats off! We'll definitely transfer our account to another bank!