Ngân Hàng BIDV chi nhánh Hồ Chí Minh 123 Nguyễn Đình Chiểu Thành phố Hồ Chí Minh

The staff and branch manager were helpful.

The branch management attitude is rude. Customers who receive money in USD have the right to check and request to change to another bill if they think the bill is not good. But the staff wants to refuse to change, I said this is the customer's right. Even if bad dollars are given to the bank, they won't accept it, but if they give bad money, they won't let customers change it. Second, the receiving time is very long. I waited for 1 hour to receive the money and they forced me to update my ID card information to CCCD and then forced me to open an account to get updated faster. It's like running a sales KPI. I will never come back to this branch again. From the manager to the counter staff, the attitude is the same.

The old security guard was very rude when parking my car. I was a customer of the bank and parked my car in the wrong place, but he cursed me out!

I arrived 30 minutes before closing time to open an account, so I was worried about being rejected like at some other banks, but the security guard and the female employee were still very enthusiastic in advising and assisting me. I forgot to ask for her name, but I remember she was the first person sitting there. She was dedicated from start to finish.

Saw on google that working hours are from 13:00 so arrived at 13:15, but when I got there I saw a sign saying transaction starts from 13:30. But the staff was still very enthusiastic, 10 dong