Krungthai FAST (กรุงไทย MBK Center) 444 Phaya Thai Road Khwaeng Wang Mai

The hours of life wasted in the queue here is depressing. Then I was sent to Paragon to do it all over again.

Its New concept called Krungthai fast. Digital banking experience.

Terrible service. No one was supervising customers while they were using the queue system. I wanted to open an account and waited from 3:48 PM. When it was my turn at 5:30 PM, they let other people cut in line without asking, and they didn't call out the next number. I was standing there waiting to complete my transaction, and the staff member kept walking around asking other customers until they finally called me, the last one, even though it was my turn. Then they told me that if I wanted to open an account, I had to get a new queue number so another person could help me. The bank was about to close in half an hour. They gave me a new queue number and told me to wait for another 25 people. What am I supposed to wait for? If they can't do it and there's no one to supervise, why didn't they write a notice? What kind of education do these staff members have to be unable to figure out how to provide convenient and fast customer service? I can't find anything to compare to this way of jus

Today I came to submit documents for the Half-Half Plus program at a store...the staff were lovely and gave good advice. I was first in line, so there weren't any customers yet. What's more, it was a coincidence that one of the staff members was also a customer at the store. 🤭 P.S. I'm from Bang Khae, and the line was very long!

The account opening staff took a very long time, more than an hour. Another staff member couldn't do the job in their place. This branch is not very well managed.