Hypovereinsbank Potsdam Dortustraße 67-70 Dortustraße Innenstadt

I got contacted be Ms. Gosdschick in the process of buying a house. She is an excellent, informed, proactive and friendly advisor. The few steps that Ms. Gosdschick were helping me with went really smooth. She contacted me in time, proactively suggesting the correct next steps of the process, that neither notary nor finance advisor told me about. Ms. Gosdschick composed the draft documents correctly and quickly, and sent them to the right parties without delays. It's interesting to see, how the bank in this case played an active intermidiary role, instead of being a passive bureaucracy post, like for example unfortunately other banks often are (DB, PB). I've got an appointment next, in the local branch, again, all worked fine, expectations were set, local bank contacted me as expected. You can feel that HypoVereinsbank is an organization oriented on good customer service. I've got an appointment in two days, compared to two weeks with other banks. The appointment was in a convenient

Extremely long waiting times at the counter (approx. 45 minutes). The branch in the state capital is only open for a few hours on two days a week! The service staff are unfriendly and disinterested. This branch is not recommended in any way; one can only hope that one never needs competent advice there.

HypoVereinsbank makes a typo when transferring money but refuses to compensate for the damage.

Thank you very much for the prompt and competent handling of our request and the additional clarification and advice in an extremely friendly atmosphere. Mr. Griesler not only pointed out relevant omissions regarding our account, including the missing power of attorney, but also promptly updated them. This allowed us to resolve several questions and requirements efficiently and without time pressure in just one appointment.

My friend, who requires care and whose parents passed away last year, has been trying unsuccessfully since November 2023 to withdraw the balance of several thousand euros. He keeps failing. Sometimes a signature is missing, then a death certificate, then it's supposedly been transferred... which is absolutely not true... This bank is not recommended!