Comerica Bank 1717 Main Street Dallas Downtown Historic District

This Comerica bank location is absolutely stunning. It was awe inspiring and breathtaking to witness.

Comerica has amazing benefits as a customer such as the rooms, and sports stuff. However, their policies aren’t customer friendly. I had a small $2.15 payment get taken out which made my account negative by a few cents. I deposited the next day and was still charged $38. Apparently there was nothing they could do to refund that $38. Okay. Well I told them about my other $38 that happened that morning and it was due to being negative from the $38 fee but they couldn’t do anything again. Like WOW

Very impressed with the service here. The first time I went in to do a transaction, it was a little busy and short on staff. An employee named Karen was helping out from another location and tried to help me as much as she could until the other banking center employee could help me complete the rest of my request. I had to wait a little, but I had the time. Karen continued to check on me and let me know that they would help me as soon as possible. Juana Ramirez apologized for the wait and inconvenience, before completing my request. I would have to come back the following week to finalize my transaction, so Juana told me she would give me a call the following Monday once she got the greenlight to finalize. She followed through and I was able to finalize the transaction effortlessly. Karen and Juana were both friendly, outgoing, and attentive to the needs of those they were serving. Happy doing business there. Overall great experience and service!

System down again. As an accountant I occasionally get clients that use Comerica. The first step is to recommend they stop using this bank. The system is frequently down, works poorly, integrates poorly, and generally has poor customer support. The end result is more time spent on needless tasks, which will increase your cost.

I have been Comerica bank for almost 10 years. There have been a few instances where I have faced rude people or had real issues: 1) When trying to activate my debit card over the phone. After 15 minutes of dealing with the rude lady and her attitude, she could not "help" me. I had to go to a branch to activate my debit card. Very annoying. 2) When I was told that I could not add my husband to my account in a different branch from where I originally opened my account (WTH???). PROS Overall, the tellers and the actual people that work at the bank are very nice and helpful. They make you feel welcomed and since they are a smaller bank the interation face to face is much personable. CONS Not very many branches or ATM's whichs makes it a real hassle sometimes.