PNC Bank Ste 100 1 North Franklin Street

PNC has great people in the bank, but if you have to deal with the"customer service" they are a D- wait times for tech

I have been going here for years and I love this branch. The staff is always so helpful, and they are dog friendly! They even have healthy treats for the PNC pooches. Thanks to everyone, especially Dee!

I must say that when I came in I was greeted and token care of. The staff was very knowledgeable and offered me services I had to give a 5 star !!! I’ll definitely be back to do business

I had to purchase some tires for my car and needed to write a check. The tire company called me and said their bank sent the check back and there was a return fee of $35 upon investigating this PNC Bank rejected this check for my signature. I’m out $35 Due to an error from PNC Bank for rejecting my signature. I contacted the manager in Lemont il And was told I am just lucky that they are protecting my account and will not refund my $35. The last 10 checks I wrote all had the same signature but this one was rejected. six months ago I went to withdraw money from my account and I had to order the $11,000 cash As they did not carry cash and wait a week because they wouldn’t give me money , which I had in my account this bank is getting tiresome to deal with and I think I will need to move my accounts to another bank.

I scheduled an appointment during my lunch hour for 12:15 pm. I was kept waiting for nearly 30 minutes and every time I asked where the person was who was supposed to meet with me, I was told she was in a different meeting. There was no apology given and no one reached out to reschedule. I’m very disappointed as I usually have good experiences with PNC. Do not go to this branch if you want to save your time and energy.