Chase Bank 1500 West 5th Avenue Fifth by Northwest

I had such an amazing experience. I am brand new to Chase and met with Anton to open a new account. He was so helpful and knowledgeable during our meeting. He took extra time answering all of my questions and walking me through everything I needed to know. Can’t recommend this bank enough. Thank you!

The bank put an 10 day hold on a Cashier's Check issued by a well known bank. Chase refused to verify the check by contacting the issuing bank, refused to return the check, and refused to give the reason for the hold. The amount of the check was far less than $5000 which can result in a hold. One Bank employee even advised the check holder to say he'd lost the check. So Chase has the money in their coffers for 10 days and the check holder is out on a limb. This incident will be reported to FDIC.

Do not go to this branch for anything other than general banking. I had a scheduled appointment with Joseph their notary with email confirmation over my lunchbreak and they scheduled someone else on top of me and refused to see me despite my appointment. This was my second time stopping in for this and both times they waisted my time without assisting me.

Was paying off a credit card that the branch couldn't take the final payment for. I had to call the phone bank number. First person to answer had some sort of jive talk dialect. Then was transferred to someone in India who barely spoke English. Then transferred to another recovery agent [who had some sort of nobility complex; had to mention my lawyer's info after the recovery agent insisted on knowing my current income level]. I should have just mailed the payment in instead of dealing with enough people that equaled a 75 IQ. I will never do business with Chase again.

Multiple drive through ATMs.