Kotak Mahindra Bank Ground & Mezzanine Floor Marina Arcade G-11

G block branch staffs are really non-existent. Give you treatment that you owe them. worst services

Very much Unprofessional staff, the they don't care about customers rather than doing gossip mutual meetings and not considering customers need

No information provided while opening any Account. (Like min Balance etc) Won't bother to reply to your emails. Extra charges deducted without any notification. Highest foreign currency transfer rate among all the banks (they will tell you less initially). Bluff you by telling you just the exchange rate and then will wait for transfer rates to increase and then will make the transfer after a week. Not to mention with 3 categories of processing fees which you would never come to know unless you notice the transferred amount and mail them multiple times to send the transfer amount breakage.

This branch is the worst. Everyone is busy in their worlds and no one knows how to do a single thing. You just stand there for one hour and still, they won't notice you. They can have an office meeting in front of you about what to do in the branch but they can't resolve your issue. It seems like only one person is doing all the work and he has no problem making you wait and talking to someone else on call without helping you. You are routed to call customer care when you come to the branch. Then instead of a branch, they should open a call center then people might not go there and waste their time.

So cordial and cooperative staff like deaf and dumb. Whatever u say they don't care. Visiting 3 times for query,the staff don't care #faizal. My request rejected also informed to me after me visiting the branch at CP even chasing on call by me many times. Worst bank dont deserve even a star...