Invest Bank 89WQ+Q78 Dubai Islamic Bank New Bank Street

Had an extremely disappointing experience at Invest Bank – Al Qasmia Branch, specifically at Counter No. 1. The elderly lady handling the counter was exceptionally rude, impatient, and unprofessional. As a customer, I was spoken to with arrogance and zero respect, as if asking for assistance was a burden. There was no basic courtesy, no willingness to listen, and absolutely no customer-service attitude. This is a bank, not a government office where customers are treated poorly. Staff at the front desk represent the bank’s image, and behavior like this seriously damages trust and reputation. Management must take this seriously and provide proper customer-service training or take corrective action. Customers deserve respect, regardless of age or position. Very unhappy with this visit. I hope the management reacts and improves service standards.

If company change , top up loan not possible invest bank even salary account every month th maintain amount , otherwise deducted charges ,

I really enjoy visiting the branch and dealing with the bank , especially Mrs Asma she really welcomed me with a big smile, She supported me till I finished my task . Appreciate the customer service

Rude attitude from a arab lady in counter number 3. Her orders 1”go and sit there” 2”write write your number and id number and wait ok - dear management, please provide necessary training for this lady about customer relations to maintain the bank reputation. Thank you!

Worst bank ever i will soon close my account I am requesting you to respond to my complaint asap before i take legal action