Convenient location, competent and helpful staff.

Bonny Ho was really helpful and informative with a friendly smile. She definitely gone for an extra mile for her customers. Highly rated.

On August 6th, at the Hang Seng branch in Lok Fu Estate, Fatty helped me activate my mobile FPS at noon, and Ms. S.H. Chow at the counter helped me issue my invoice. Their service was wonderful, and I want to commend them both. Thank you so much for your service. Best, Best, Best!

Super crowded, super convenient

Very helpful staffs, great hospitality.

I made a request at this branch three years ago (2018) to change my account manager from another branch to this branch. At that time, they were trying to sell me an insurance scheme so they promised the change should not take too long. After I purchased the insurance policy, I called them about the change in account manager and they never came back to me.

Terrible services with poor attitude from the stuff

Bad management, ticketing machine works- but they prioritise normal customers faster than “prestige” customers. No wonder the younger generation prefers it all to be done online. I wouldn’t have come to a physical branch if I didn’t need to deposit cash. Waited for 25 minutes only to see customers that came after me get served first.

So slow way too slow you need to encash your salary you need to take tickets and it’s stupid in 5 counter there’s only 2 counter are open and it took so long time

Last week I went to open an account. I was a returning customer, but when I got there I found out that opening an account now requires an online appointment. I asked them to schedule it for today, and the guy told me to bring proof of address. I've had Hang Seng Bank's letter for several months, so they kept asking me if I was a returning customer and if the bank had my information. The guy told me not to go upstairs to get a quick printout. It was 9 am, and the fastest they could get me there was 10 am. I was immediately annoyed because I needed to go to Bank of China to ask, and they said they didn't require a three-month valid letter for account opening; they offered instant mobile account opening and immediate use. Hang Seng really needs to change. You promote environmental protection and don't send monthly letters, yet you require customers to bring a three-month valid letter to open an account. You're too lazy to even print out customer information for them. Looking at your revie