Great service from Emile - Can highly recommend

Fikile Thwala who works in sales was such an exceptional lady . She helped me through the process of starting my journey at discovery. She is the sweetest kindest sales rep I've ever spoke to . This kind of customer service deserves the blessing of God and an increase haha . She was kind, patient and understood my best interest. I am so excited to start this journey with Discovery. Thank you Fikile 😊

Be very careful for this broker (Discovery is great this gentleman sitting in this offive however is something else) I am from the UK and never had a need for private medical aid. We went into these offices and met with a man call Danie De Langa, unfortunately due to his incompetent manner of dealing with something so simple (his job) my medical was decline 3 months after taking it out due to him incorrectly completing my application. This man has absolutely no customer service skills net alone a professional approach to deali g with customers. AVOID THIS MAN AND OFFICE AT ALL COST! I categorically guarantee you that Danie De Lange will cause you nothing but problems, rather deal with Discovery directly avoid this absolute bellend. He is pathetic dishonest, unprofessional and his mkstakes will end up costing you money and placing your family in danger! I wish there was a review about this simple excuse of a person before I went to see him.

I love Discovery Bank, but this is a bad review due to the trouble I am having with Easy Equities, which is available via Discovery and endorsed. You can ONLY contact Easy Equities via a ticket system that only responds in 7 days plus. I am still waiting for them to allocate a deposit to my account that was made over 2 weeks ago. They seem like a scam, and I am getting really nervous about my investments. Discovery PLEASE HELP.

Very disappointing experience with Discovery Bank I am currently experiencing what appears to be possible fraud on my account — a serious and time-sensitive matter. I have been waiting for more than 30 minutes to speak to a consultant, only to repeatedly hear “we will be with you shortly.” This level of delay is extremely concerning, especially when it involves suspected fraud where immediate assistance is critical. I did not expect this from Discovery Bank, as their service standards are usually much higher. At this point, the lack of response and urgency is unacceptable and does not instil confidence in their ability to protect clients in real-time situations.

Zero protection against fraud and phishing I am incredibly disappointed with Discovery Bank’s failure to protect its customers. I fell victim to a phishing URL and, realising the mistake immediately, contacted the Fraud department to stop the payment. Despite my prompt action, Discovery was unable to resolve the dispute or intercept the funds, allowing hackers to get away with over R5,000. Their lack of safeguards and incompetence in handling urgent fraud cases is deeply concerning.

Poor service and expensive