The receptionist was very friendly; she may not have much experience, judging by the reviews, but she helped me open my account on my phone and guided me through the process. The executive staff who assisted me were equally friendly and even gave me their numbers to follow up on my application. Perhaps they need to improve their staffing.

I was assisted by a girl who was excellent, empathetic, and very professional, even though it was a minor's account cancellation. Thank you.

Good facilities, friendly staff

Excellent service. Top-notch advice. Direct and friendly approach.

Excellent service, and I received support the entire time I was there. I was alone and they attended to me quickly. I don't know if it was just luck, but I was hardly in the bank at all. They have several parking spaces.

Be very careful. At the end of August 2025, I went to update my address and an executive named Omar canceled the payroll portability I had with BBVA WITHOUT AUTHORIZATION. He asked me several times for fingerprint verification and then canceled it. This shows a lack of ethics for that institution.

It's always a bad experience at this branch; they go out of their way to ignore current promotions. We keep coming back because it's the closest one to us. But the service continues to decline. The Glorieta del Charro branch is more recommendable; they're much more professional and attentive. They could learn a thing or two from them.

Terrible service, there are only two cashiers, and neither of them can do a thing.

I went with my mother to open a bank account so she wouldn't have money sitting at home, "savings." After an unnecessarily long wait, a woman who seemed incredibly bitter attended to us, seemingly intent on serving only her position of power. Hahaha. Well, after such poor service during the account opening process, we decided to AVOID OPENING THE ACCOUNT. We felt harassed and implied that our money was obtained illegally, etc. I hope that person continues to be so happy... Hahaha. I don't recommend going to this place unless you absolutely have to. By the way, the place was empty. I can't explain why! Hahaha. Another bank will surely treat us well.

Terrible service, very slow, and their queuing system prioritizes those who arrive last. For a simple payment at the window, it took me an hour, and when I politely approached them for assistance, they were rude. Awful service, I don't recommend it.